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Elegant Entry Doors

 

Warranty

10-year limited warranty Transferrable and non-prorated

Elegant Entry Doors warrants the doors to be free of manufacturing and material defects for 10 years under normal use and service, subject to the limitations and conditions herein.

  1. Factory white steel door is guaranteed against warping, rust or buckle for a period of 10 years from the date of original purchase. This warranty does not cover deterioration or damage due to vandalism, fire or harmful liquids.
  2. Woodgrain fiberglass door is guaranteed against dents, rot or buckle for a period of 10 years from the date of original purchase. Stain on fiberglass doors is guaranteed for 10 years against defects in material that might result in blistering, peeling or uneven discoloration. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause the stained surface to gradually fade. This warranty shall be voided if harmful liquids are used to clean the door surface. Due to the nature of the staining process, the stain might be deeper in certain sections and lighter in others which is considered to be common in woodgrain fiberglass doors. A multipoint locking system is highly recommended on all fiberglass door systems to ensure a tight seal. All fiberglass doors sold without the multipoint locking system will not be covered by the warranty on the warping of the door panel.
  3. Smooth fiberglass door panel is guaranteed against dents, rot or buckle for a period of 10 years from the date of original purchase. There will always be slight imperfections when painting a smooth fiberglass door panel and those shall not be considered a manufacturer’s defect.
  4. Painted steel door is guaranteed against warping, rust or buckle for a period of 10 years from the date of original purchase. The paint finish on steel doors is guaranteed for 10 years against such defects in materials such as blistering, peeling or uneven discoloration. Exposure to sunlight, air pollutants and normal atmospheric conditions may cause the painted surface to gradually fade. This warranty shall be voided if harmful solvents are used to clean a painted steel door system.
  5. Decorative and commodity glass units are guaranteed against seal failure for a period of 5 years. Minor discoloration of caming in decorative door lites is a normal occurrence and is not covered under the warranty. Glass breakage of any kind is not covered by the warranty. There is also a standard rule in the industry which states that any imperfection must be visible from a distance of 3 feet away to qualify as a defect in the material.
  6. Installation of a storm door will void the warranty on painted doors as there is an excessive heat build-up causing the paint to start peeling.
  7. Multipoint locking system is guaranteed for a period of 10 years including gear and handle. Regular deadbolts and handles purchased from Premium Door Systems INC will carry a warranty of 1 year

Exclusions from the warranty

  • Air or water leakage or any other damage or malfunction due to improper or faulty installation
  • Labor costs associated with an improper service claim
  • Any damage caused by wind, hail, lightning, acts of God, accidents or negligence
  • Damage caused by improper handling or installation
  • Condensation on the inside of the door components may occur as the natural result of humidity inside the house
  • This warranty will be void if the purchaser modifies or alters the door system in any way

Maintenance and cleaning of the door system should be done by using a damp cloth without adding any harmful solvents. A mild solution of liquid cleaners may be used.
Elegant Entry Doors will investigate and take appropriate action on the warranty claim within 30 days of receiving all the appropriate documentation. This process will be expedited if the claim is accompanied by pictures of the issue or defect. A false service call due to a faulty installation or improper handling of the materials determined not to be a manufacturer’s defect will be billed directly to the dealer based on the travel and labor costs with a minimum charge of $200 plus HST.
Authorized dealers of Elegant Entry Doors have no authority to make representations of any sort beyond those contained within this certificate.

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