Service Request

Post-Installation Support You Can Count On

If you’re experiencing any issues with your door after installation, we’re here to support you. Please fill out the service Request Form, and our team will contact you as soon as possible.

Please Note Before Submitting:

All fields are required. Incomplete forms may delay processing.
Attach clear photos of the issue (up to 5 images, one image up to 4MB).
Provide the exact installation address to help us locate your order.
Ensure your contact details are accurate so we can reach you quickly.
Installation date helps us verify warranty eligibility.

Enter Your Info Below

Full Name*

Email Address*

Phone Number*

Installation Address (Street, City, Postal Code)*

Approximate Installation Date*

Describe the Issue*

Upload Photos (up to 5 images, one image up to 7MB)*

Upload Photos (up to 5 images)*

Upload a Video (up to 25MB)

Upload Photos (up to 5 images)*

How to Submit a Service Request

1. Identify

Notice something wrong with your door?

2. Document

Take clear photos of the issue.

3. Submit

Fill out the form and describe the issue.

4. We Contact You

Get in touch within 2 business days

5. Done

We’ll schedule a visit and handle the issue professionally.

When to Reach Out and What to Expect

Common Reasons to Submit a Request:

What You Can Expect from Us:

Still Have Questions?

If you’re unsure whether your issue qualifies for a service request or need a bit more guidance, don’t hesitate to reach out. Our team is always happy to help by phone, email, or in person at our showroom.

225 Spinnaker Way, Unit 2A, Concord, ON L4K 5T8
416-223-5320
Mon – Fri: 9:00 am – 7:00 pm by appointment
Sat - Sun: By appointment only
service(@)elegantentrydoors.ca